Privacy policy

Last Updated: July 6, 2026

This Privacy Policy, hereinafter referred to as the “Privacy Policy,” explains our privacy practices regarding the activities described in this document. Please read this Privacy Policy carefully to understand how we collect, use, disclose, and otherwise process information relating to identifiable individuals, hereinafter referred to as “Personal Information,” as well as your rights and choices regarding your Personal Information.

References to “TNS USA LLC,” the “Company,” “we,” “our,” or “us” mean TNS USA LLC and its affiliates involved in the collection, use, disclosure, or other processing of Personal Information.

1. Data Controller

TNS USA LLC is the controller of your Personal Information as described in this Privacy Policy, unless otherwise stated.

This Privacy Policy applies to the Personal Information that TNS USA LLC collects in connection with its products and services, including through our website, online store, customer service channels, marketing communications, and any other interactions that reference this Privacy Policy.

To provide our products and services, we may engage third-party service providers that assist us with operating our website, processing payments, fulfilling orders, providing customer support, sending communications, analyzing website performance, and performing other business functions. These service providers may have limited access to Personal Information solely to perform services on our behalf and are contractually required to safeguard such information.

TNS USA LLC does not sell your Personal Information or share it with third parties for purposes other than those described in this Privacy Policy, except as necessary to provide our products and services, comply with legal obligations, or with your consent.

2. Scope of This Privacy Policy

This Privacy Policy applies to the processing of Personal Information collected when you:

  • Visit our website that links to this Privacy Policy;

  • Visit our official social media pages;

  • Receive communications from us, including emails, text messages, or other promotional communications;

  • Create an account, place an order, or make a purchase through our online store;

  • Subscribe to our newsletter or marketing communications;

  • Contact our customer service team or otherwise communicate with us;

  • Participate in promotions, sweepstakes, contests, surveys, or other marketing initiatives; or

  • Interact with us through any other channels related to our business.

Our website may contain links to third-party websites or services. If you follow a link to any third-party website, please note that those websites operate under their own privacy policies, and we are not responsible for their privacy practices. We encourage you to review their privacy policies before providing any Personal Information.

3. Personal Information We Collect

When we use the term “Personal Information,” we mean information that identifies, relates to, describes, or can reasonably be linked to you or another individual. Personal Information does not include information that has been anonymized or de-identified so that it can no longer reasonably identify an individual.

Depending on how you interact with our website and Services, we may collect the following categories of Personal Information:

  • Contact Information, including your name, billing address, shipping address, email address, and telephone number.

  • Payment and Financial Information, including payment card information, billing details, transaction confirmations, and other payment-related information. Payment card information is processed by our third-party payment processors and is not stored by us except as necessary to complete transactions or as otherwise permitted by applicable law.

  • Account Information, including your username, password, account preferences, saved addresses, shopping preferences, and account settings.

  • Transaction Information, including products viewed, items added to your shopping cart or wishlist, purchases, returns, exchanges, cancellations, order history, and related transaction records.

  • Communications, including information you provide when contacting customer service, submitting inquiries, participating in surveys, leaving product reviews, or otherwise communicating with us.

  • Device Information, including your IP address, browser type, operating system, device identifiers, network information, language preferences, and similar technical information.

  • Usage Information, including how you browse, navigate, and interact with our website, products, advertisements, and Services.

  • Marketing Communication Engagement Information, including information regarding your interaction with emails, SMS messages, WhatsApp communications, and other digital communications, such as delivery status, message opens or reads, where supported, clicks, responses, unsubscribe requests, and related engagement metrics.

  • Geolocation Information, such as approximate location derived from your IP address, where permitted by applicable law.

  • Inferences, including preferences and interests that we derive from your shopping behavior, browsing activity, purchases, and interactions with our Services.

Sources of Personal Information

We may collect Personal Information from the following sources:

  • Directly from you, including when you create an account, place an order, subscribe to our marketing communications, contact customer service, or otherwise provide information to us.

  • Automatically, through your use of our website, cookies, pixels, log files, analytics tools, and similar technologies.

  • From our service providers, including providers that assist with payment processing, order fulfillment, website hosting, analytics, fraud prevention, customer support, and marketing services.

  • From business partners and other third parties, including advertising networks, social media platforms, analytics providers, and Shopify.

  • Communication engagement information, including information regarding your interaction with email, SMS, WhatsApp, and other digital communications, such as delivery status, message opens or reads, where supported by the platform, clicks on links, responses, unsubscribe requests, device or browser information associated with the interaction, and other engagement metrics.

4. Device Information, Usage Data, Cookies, and Similar Technologies

We use commonly employed information-gathering tools, including cookies, web beacons, pixels, log files, and similar technologies, to automatically collect information that may constitute Personal Information when you visit our website, interact with our online store, or engage with our communications.

Device and Usage Information

Like most websites, we automatically collect certain information when you visit our website. This information may include your IP address, browser type, device information, operating system, internet service provider, referring and exit pages, language preferences, pages viewed, time spent on pages, clickstream data, and dates and times of access.

We use this information to:

  • Operate, maintain, and improve our website;

  • Personalize your shopping experience;

  • Analyze website performance and customer behavior;

  • Detect, prevent, and investigate fraud or security incidents;

  • Protect the integrity and security of our systems; and

  • Comply with applicable legal obligations.

Some device and usage information, either alone or when combined with other information, may constitute Personal Information under applicable law.

Cookies and Similar Technologies

Our website uses cookies and similar technologies to improve functionality, remember your preferences, personalize content, analyze website traffic, and support marketing and advertising activities.

A cookie is a small text file placed on your computer or mobile device when you visit a website. Cookies allow the website to recognize your device and remember certain information about your visit.

You may control or disable cookies through your browser settings. However, if you disable certain cookies, portions of our website may not function properly or your shopping experience may be affected.

Do Not Track Signals

Some web browsers offer a “Do Not Track,” hereinafter referred to as “DNT,” feature that signals your preference regarding online tracking.

At this time, our website does not respond to Do Not Track signals because there is currently no universally accepted standard governing such signals.

5. How We Use Your Personal Information

We use your Personal Information for legitimate business purposes, including to provide our products and services, operate our business, comply with legal obligations, and improve your experience with our website.

Depending on how you interact with us, we may use your Personal Information for the following purposes:

Providing, Personalizing, and Improving Our Services

We use your Personal Information to:

  • Create, maintain, and manage your customer account;

  • Process and fulfill your orders;

  • Process payments and issue refunds;

  • Arrange shipping and delivery of products;

  • Process returns, exchanges, cancellations, and warranty requests;

  • Provide customer service and respond to inquiries;

  • Remember your preferences, shopping cart, wish list, and account settings;

  • Recommend products and personalize your shopping experience based on your browsing and purchasing activity;

  • Enable you to submit product reviews and other user-generated content; and

  • Improve our website, products, and customer experience.

Marketing and Advertising

Subject to applicable law and your communication preferences, we may use your Personal Information to:

  • Send newsletters, promotional emails, SMS messages, WhatsApp messages, and other marketing communications;

  • Inform you about new products, promotions, sales, and special events;

  • Personalize advertisements shown on our website and on third-party platforms;

  • Display advertisements based on your browsing activity, purchases, or interests; and

  • Measure the effectiveness of our advertising campaigns.

You may opt out of receiving marketing communications at any time by following the unsubscribe instructions included in our communications or by contacting us.

Marketing Communications and Engagement Analytics

When we send marketing or transactional communications through email, SMS, WhatsApp, or other digital communication channels, we and our third-party communications providers, including Shopify, Klaviyo, Mailchimp, and similar service providers, may use tracking technologies such as web beacons, tracking pixels, and similar technologies to determine whether a communication has been delivered, opened, read, or otherwise interacted with.

These technologies may collect information including:

  • Delivery status;

  • Message opens or reads, where supported by the platform;

  • Link clicks;

  • Responses;

  • Unsubscribe requests;

  • IP address;

  • Device or browser information associated with the communication;

  • Approximate location;

  • The date and time of your interaction; and

  • Other engagement metrics.

We use this information to measure the effectiveness of our communications, improve and personalize customer experiences, optimize marketing campaigns, better understand customer preferences, maintain the security of our communications, and support business analytics and reporting.

Security and Fraud Prevention

We use Personal Information to:

  • Verify customer identities where appropriate;

  • Authenticate user accounts;

  • Detect, investigate, and prevent fraudulent, unauthorized, illegal, or malicious activity;

  • Protect the security and integrity of our website, systems, and business;

  • Monitor compliance with our Terms of Service; and

  • Protect our customers, employees, and business operations.

If you create an account with us, you are responsible for maintaining the confidentiality of your login credentials.

Communicating with You

We use your Personal Information to communicate with you regarding:

  • Orders and shipping updates;

  • Customer service requests;

  • Product recalls or safety notices;

  • Account administration;

  • Returns and exchanges; and

  • Other operational or transactional communications.

Legal Compliance

We may use your Personal Information to:

  • Comply with applicable laws, regulations, and legal obligations;

  • Respond to lawful requests from courts, regulators, or government authorities;

  • Enforce our Terms of Service and other agreements;

  • Protect our legal rights and interests; and

  • Investigate or participate in legal proceedings or dispute resolution.

6. How We Disclose Personal Information

We may disclose your Personal Information to third parties when necessary to operate our business and provide our products and services.

Such disclosures may include:

Service Providers

We may share Personal Information with vendors and service providers that perform services on our behalf, including providers of:

  • Website hosting;

  • Shopify platform services;

  • Payment processing;

  • Order fulfillment;

  • Shipping and logistics;

  • Customer support;

  • Cloud storage;

  • Fraud detection and prevention;

  • Data analytics;

  • Marketing and advertising;

  • Email, SMS, and WhatsApp communications; and

  • Information technology and cybersecurity services.

These service providers are authorized to process Personal Information only as necessary to perform services on our behalf.

More info: https://www.shopify.com/co/legal/apd

Business and Marketing Partners

We may share Personal Information with advertising networks, marketing partners, analytics providers, and social media platforms to provide personalized advertising, measure campaign performance, and improve our marketing efforts.

Where required by applicable law, we will obtain your consent before engaging in such activities.

Shopify

Our online store is hosted by Shopify Inc., which provides the e-commerce platform that enables us to sell our products and services.

Shopify may collect and process Personal Information relating to your access to and use of our website in accordance with Shopify’s own privacy practices. Information you provide through our website may be transmitted to Shopify and its service providers, including providers located in countries other than your country of residence, to operate, secure, and improve the Shopify platform.

We may also use Shopify features that support analytics, fraud prevention, customer engagement, and personalized marketing.

Business Transfers

If TNS USA LLC is involved in a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar corporate transaction, your Personal Information may be transferred as part of that transaction.

Legal Disclosures

We may disclose Personal Information when we believe disclosure is necessary to:

  • Comply with applicable law;

  • Respond to subpoenas, court orders, or lawful governmental requests;

  • Protect the rights, property, or safety of TNS USA LLC, our customers, or others;

  • Investigate suspected fraud or illegal activity; or

  • Enforce our Terms of Service or other agreements.

With Your Consent

We may also disclose your Personal Information whenever you direct us to do so or otherwise provide your consent.

7. International Transfers of Personal Information

Your Personal Information may be transferred to, stored, accessed, or processed in the United States, Colombia, or other countries where TNS USA LLC, Shopify, our affiliates, or our service providers operate. This includes situations where employees, contractors, or service providers located in those countries provide customer service, administrative, technical, operational, or other business support on our behalf.

The data protection laws in these countries may differ from those in your jurisdiction. When we transfer Personal Information internationally, we implement appropriate safeguards designed to protect your information in accordance with applicable law.

8. Children’s Privacy

Our website and Services are not directed to children under the age of 18.

We do not knowingly collect Personal Information from individuals under the age of 18. If we become aware that we have collected Personal Information from a child without appropriate authorization where required by law, we will take reasonable steps to delete such information promptly.

If you believe a child has provided us with Personal Information, please contact us using the information provided below.

9. Data Retention

We retain Personal Information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including:

  • Providing products and services;

  • Maintaining customer accounts;

  • Completing transactions;

  • Complying with legal, tax, accounting, and regulatory obligations;

  • Resolving disputes;

  • Enforcing our agreements; and

  • Protecting our legal rights.

When Personal Information is no longer required for these purposes, we will securely delete, anonymize, or otherwise dispose of it in accordance with applicable law.

10. Your Privacy Rights

Depending on your state or country of residence and applicable law, you may have certain rights regarding your Personal Information.

To exercise any applicable privacy rights, please contact us using the information provided in the “Contact Us” section below. We may need to verify your identity before processing your request.

Where required by applicable law, you may also designate an authorized agent to submit requests on your behalf. If we deny your request, you may have the right to appeal our decision in accordance with applicable law.

Depending on your jurisdiction, you may also have the ability to manage your cookie preferences or opt out of certain targeted advertising activities through your browser settings or other available mechanisms.

11. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect Personal Information against unauthorized access, disclosure, alteration, loss, or destruction.

These safeguards include, where appropriate, encryption, secure payment technologies, access controls, network security measures, and other commercially reasonable security practices.

However, no method of transmitting information over the Internet or storing electronic information is completely secure. Accordingly, while we strive to protect your Personal Information, we cannot guarantee its absolute security, and you provide your Personal Information at your own risk.

You are responsible for maintaining the confidentiality of your account credentials and for notifying us promptly of any unauthorized use of your account.

12. Notice of Financial Incentive

From time to time, TNS USA LLC may offer promotions, discounts, or other benefits in connection with your participation in our marketing programs. Information regarding our current promotional offers is available in the Special Offers section of our website.

Certain promotions, discounts, or other benefits may be available to customers who choose to subscribe to receive our marketing emails. You may voluntarily enroll by submitting your information through the applicable sign-up form on our website or other designated enrollment channels. By choosing to participate, you acknowledge that TNS USA LLC will collect and process the Personal Information you provide in accordance with this Privacy Policy for the purpose of administering the applicable promotion, providing any associated benefits, and sending marketing communications.

You may opt out of our marketing communications at any time by clicking the "unsubscribe" link included in our emails or by contacting us using the information provided in the "Contact Us" section. If you opt out, you will no longer receive future marketing communications, although we may continue to send you transactional or service-related communications where permitted by law.

We have made a good-faith determination that the value of the Personal Information collected through this program is reasonably related to the value of the discount offered. This determination is based on our reasonable assessment of factors such as the costs of offering and administering the program, the anticipated value of customer relationships, expected customer purchases, marketing efficiencies, and customer engagement generated through the program. Because these factors may vary over time, the value of the Personal Information and the promotional incentive may also vary

 

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, technologies, or other operational needs.

When we make material changes, we will update the “Last Updated” date at the beginning of this Privacy Policy and, where required by applicable law, provide additional notice through our website or by other appropriate means.

Your continued use of our website or Services after any changes become effective constitutes your acceptance of the revised Privacy Policy.

14. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, or if you wish to exercise your privacy rights, please contact us at:

TNS USA LLC
Email: contact@tns.us

If you are submitting a privacy rights request, please include sufficient information to allow us to verify your identity and process your request in accordance with applicable law.