Shipping policy

TNS ships to a large part of the United States through the FedEx carrier, which guarantees safety and coverage for your purchase to arrive at the desired address.

Delivery Times

Estimated delivery times will be displayed during checkout based on your shipping destination. Delivery timeframes begin once your payment has been successfully authorized and your order has been processed.

Once your order has been confirmed, you will receive a confirmation email. You may also track your order status at any time by logging into your account at tns.us/account and viewing your Order History.

Please note the following:

  • Delivery dates are estimates only and are not guaranteed.
  • We are unable to guarantee delivery at a specific date or time.
  • Delivery may be delayed due to severe weather, natural disasters, carrier delays, high shipping volumes, or other circumstances beyond our reasonable control.
  • Any adult present at the delivery address may accept delivery of your order. A signature or other proof of delivery obtained by the carrier may constitute proof of successful delivery, where applicable.
  • If your package appears damaged or shows signs of tampering upon delivery, please notify us as soon as possible by emailing contact@tns.us or by submitting a request through the contact form available on our website at tns.us.

Shipping Cost

  • The shipping cost will be determined in each particular case depending on the origin, destination, weight, and volume of the package.

  • This value will be calculated in the purchase process and will be informed to you at the time of order settlement, before you make the payment.

  • The shipping cost of the purchased merchandise may vary without prior notice, according to the commercial conditions of our logistics operators and/or courier companies, increases or variations beyond TNS's control.

  • Shipments are made from the main warehouse, located in the city of Envigado, Antioquia.

  • The calculation is automatically performed by the carrier integrated with Shopify and will always be informed to you before you make your payment.

Free Standard Shipping

From time to time, we may offer special promotions, including offers related to shipping. Because these offers may change, please visit the Special Offers section of our website for information about our current promotions and their applicable terms.